Answers to frequently asked questions prior to visiting Paragon Physiotherapy

Click on the tabs below for the information you require on our physiotherapy services

Where is the Physiotherapy Clinic?
Paragon Physiotherapy
28 High Street,
BD23 3EN

This is just off Skipton High Street. There is a passageway between Skipton Library and Harry Garlicks Electrical Store, we are 10m down this passage on the right.

How long does an appointment last?
Clinic assessments 60 minutes
Clinic follow-up treatments 45 minutes
Assessments at home 60 minutes
Treatments at home 45 minutes
Hydrotherapy 60 minutes
Running analysis 75 minutes

(All times are approximate)

How much is a session?
Clinic assessments £55
Clinic follow-up treatments £40
Assessments at home £65
Treatments at home £55
Hydrotherapy £48 (plus £25 pool hire)
Running analysis £60
How do you pay?
You pay at the end of your session by cash, cheque, credit/debit card or via PayPal, or if agreed in advance you can pay on invoice at the end of the month.
Charges for non-attendance
Yes, you will be charged in full if you fail to attend an appointment. The fee will be reduced by 50% if you rebook your appointment. This charge will apply to you directly even if your sessions are normally paid for by an insurance company or a solicitor.
Cancellation Policy
Please give us at least 24 hours’ notice if you wish to cancel or amend your appointment booking so that we are able to offer your appointment time to other patients. You will be charged in full for all missed appointments and appointments cancelled without 24 hours’ notice. We are pleased to offer a 50% reduction to all cancellation fees if you rebook your appointment immediately.
What is the earliest /latest appointment?
08:00 am – 20.00pm
What days is the clinic open?
All day Monday – Friday and Saturday mornings.
What should I wear?
Comfortable, loose clothing that allows the problem area to be exposed eg: if it’s a problem with the legs bring shorts, if it’s a neck problem wear a vest top.
What do I need to bring?
Bring anything that may help the physio with their diagnosis. eg if you’re a runner with a running injury bring your trainers, shorts, socks etc as we may want to video you running.
If you have previous scan or x-ray reports or consultant letters- if possible bring them with you.
If you are insured bring insurance details with authorization codes.
Please bring a list of the medications that you are currently taking with you also.
What is involved?
The first appointment is an assessment, where your pain/ injury will be examined; the physiotherapist will then give you a diagnosis and discuss the treatment options available to you and in most cases start treatment going.
Do you accept credit cards?
What is Physiotherapy?
Physiotherapy combines a thorough understanding of human anatomy, biomechanics (human movement) and pathology (human injury and disease) to accurately diagnose your condition. Physiotherapy treatment and rehabilitation aims to help restore movement and function to enable you to return to previous levels of function and achieve your goals – from returning to work to high level sport.

Physiotherapy can help with the pain relief, healing and rehabilitation of most medical and surgical conditions. It is appropriate for a range of muscle, joint and nerve conditions whether resulting from injury, illness or disability.

Physiotherapists use a range of physical, hands-on techniques. As well as manual treatment they will also advise you on changes to lifestyle and ways you can reduce further muscle and joint problems with exercise programs and methods to cope with chronic conditions.

What happens during Physiotherapy?
Assessment – First we will take a detailed history of your complaint, we will then do a physical examination where we will complete a variety of tests including range of movement, muscle strength and joint tests.
Diagnosis – We will explain the diagnosis to you in a way that you understand. We will discuss your treatment options with you and give you an estimation of how long it will take.
Treatment  – This may consist of a variety of hands-on techniques including mobilization, Kineso taping, exercise prescription, and deep tissue massage.
Rehabilitation – You will be given a bespoke rehabilitation program that is designed specifically for you. This will progress your recovery to enable you to achieve your optimum health and fitness.
Injury  Prevention advise – To help prevent re-injury.
Who is Physiotherapy for?
Physiotherapy can help almost everyone. Whatever your age, choice of lifestyle or sporting activity, Physiotherapy can help you overcome your pain, stiffness or injury.  Self-referral to Physiotherapy has been proven to reduce the amount of time people are off sick and early intervention with Physiotherapy can be vital to prevent an acute problem becoming chronic.
Why come to Paragon Physiotherapy for your Physiotherapy?
We are skilled, qualified and experienced. We offer a complete package of care and focus on getting to the cause of your problem. Our objective is to get you better as soon as possible so that you can resume your normal activities and get on with your life. Our emphasis will be on ‘hands-on’ treatment and subsequent rehabilitation so you can build on the improvements you make from your treatment with us.
We offer a professional, yet personal and friendly, Physiotherapy service; everything will always be fully explained to you and we will go the extra mile to help.
What conditions do we treat?
Here are some of the most common conditions we see:

  • Lower back pain
  • Neck pain
  • Sports Injuries
  • Whiplash
  • Sciatica
  • Repetitive Strain Injuries
  • Arthritis
  • Frozen Shoulder
  • Occupational Injuries
  • Prolapsed Discs
  • Joint Pain
  • Post-Operative Rehabilitation
  • And much more…….

This list is not exhaustive and we would be happy to assess you for any pain or injury. If after a first assessment we don’t think Physiotherapy is right for your condition we will offer you our advice without charge.

Is physiotherapy massage?
No, physiotherapy is much more than massage, although specific massage techniques may be used if they are regarded as an appropriate treatment to aid your recovery.
Do I need to see my doctor first?
If you are self-referring and paying for your own treatment then you do not need to see your GP first.

If you use private medical insurance you may require a GP’s referral, depending on your insurer’s requirement. You should always check with your insurance company before attending your first session.
Will it hurt?
Some treatment can be uncomfortable but at no stage should you be unable to tolerate the level of discomfort. Your physiotherapist will give you clear guidelines on what to expect during and after treatment and what is a normal reaction.
Can I bring someone with me?
You are more than welcome to have someone chaperone you during your treatment. In some cases a chaperone is compulsory, such as for children or someone with special needs.
How effective is physiotherapy?
In the vast majority of cases physiotherapy is considered extremely effective for appropriate conditions. Research suggests that physiotherapy significantly improves the rehabilitation and recovery of these conditions, as well as being instrumental in the prevention of further injury.
How many treatment sessions will I need?

The amount of treatment that is required will vary from person to person but the average number of treatment sessions needed to achieve a positive post treatment outcome is approximately 5 sessions.
Can I pay using my Private Medical Insurance?

We are registered with some of insurance companies please check with us first if you want to use them to pay for your treatment and we will confirm our registration.
Can I stop at any time?

Yes, you can stop your treatment at any time. However, we do recommend that you complete the planned treatment course as some effects are temporary and require repeated session to have a long term impact. 
The physiotherapist cancelled my appointment at short notice.

Unfortunately, very occasionally, an appointment may need to change but every effort will be made to rebook at a convenient time for you. You will not be charged a cancellation fee in this case. 
Privacy Notices and Policy

Full website privacy policy
We are Paragon Physiotherapy Ltd.
This privacy policy tells you what to expect when we collect personal information about you when you use this website.
1. What information do we collect about you?
2. Cookies
3. How will we use the information collected about you?
4. Marketing
5. Access to your information and corrections/changes
6. Third parties
7. Other websites
8. Changes to our privacy policy
9. Complaints
10. How to contact us
11. Changes to this Privacy Policy

1. What information do we collect about you?
We do not collect data about you if you use this website. We will collect relevant information if you book an appointment with us by email, telephone, in person or by post.
We will collect personal information from you in order to ascertain your physiotherapy requirements prior to your appointment.
2. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also allows certain website functions such as a ‘shopping basket’ to work.
We do not use Cookies on our website.

3. How will we use the information collected about you?
We will use the information you provide in order to provide the services you have requested to you. Certain information is required to provide those services.
If you do not think we need certain information which we have requested to provide our services, please get in touch using the details below and we will be happy to discuss this with you.
As well as for providing the services you have requested we may use the information collected for other purposes, such as marketing. However, we will only use the information for these purposes if you have consented to us doing so.
We make sure that we offer you genuine choice and control over how we use your data. If you wish to withdraw consent or change your preference about how we use your information, then please contact us using the details below.
We do not transfer personal data to countries outside the EU.
We retain your data indefinitely and will shred your details either on request or when it is no longer necessary for us to store your data.
4. Marketing
We may contact you for marketing purposes if you have consented to this when you provided your information to us. This may include marketing from the other companies in our group which are identified above.
You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below.
5. Access to your information and corrections/changes
If you would like to know what information we hold about you, please write to us using the contact details below.
Please notify us if any of the information we hold about you has changed or is incorrect, we will be happy to update this for you.
6. Third parties
We may need to provide certain third party organisations with your information in order to provide our services (for example a doctor, surgeon or other health professional). We will only provide them with the information they require and will only permit them to use the information for the required purpose only.
If any such third party has used your information for any other reason without your consent, please notify us using the details below and we will investigate the matter.
7. Other websites
Our website may contain links to other websites. This privacy notice only applies to this website. For information on how the other website provider will use any information you should check the privacy notice of that website.

8. Changes to our privacy policy
We keep this privacy policy under regular review and will post details of any changes below. This privacy policy was last reviewed on 16/05/18.
9. Complaints
We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.
If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link
10. How to contact us
You can contact us by email at
Alternatively you can write to us at:
W. Wilkinson (Data Protection Officer)
Paragon Physiotherapy Ltd
28 High Street
BD23 1JZ

11. Changes to this Privacy Policy
We have made the following changes to this Privacy Policy
Date Change